Remote+Access

**Accessing E-Reserves and Databases**
All Students, Faculty and Staff ONLY are able to access E-Reserves and Databases. If they can not there are several reasons:

SOLUTION: Check Circulation Record
 * Is the barcode they have the same as the one that the Circulation System has? Are they in the database?

SOLUTION: They use their 5-digit Student ID number to log in, rather than their ID barcode. If they don't know it, it can be found in their Circulation Record as "Institution ID."
 * Is the student a Graduate or Continuing Ed student?

SOLUTION: Check Circulation Record
 * Is the last name entered the way that it is on the Circulation Record?

SOLUTION: Check Record and fix problem. If their ILL loan is overdue the record is probably SUSPENDED. If it is one of our books that is Lost speak to them about it and give then the temporary ID and password.
 * Their borrowing record CANNOT be expired and they CANNOT have lost items or owe money.

REMEMBER: ALL valid students are entered into the Library Database automatically. If they are not there they are not considered VALID students at Assumption. DO NOT give them temporary ID or password.